RoamRight Pro Plus Insurance
Roam Right Pro Plus is available for US residents. Non US residents please contact cel@lotustours.net or call 1-800-956-8873 for additional information
We recommend that you purchase a Pro Plus plan or Cancel Flex plan trip insurance to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for pre-existing medical condition*, trip cancellation, cancel for work reason*, cancel for any reason*, trip interruption, emergency medical and emergency evacuation/repatriation, trip delay, baggage delay and more.
*For coverage, plan must be purchased within time sensitive period.
If you have questions regarding travel insurance, please contact Cel at cel@lotustours.net or call 1-800-956-8873
Contact our Travel agents anytime via email at cel@lotustours.net or via phone during our office hours of 8:00AM – 5:00PM (Pacific Daylight Saving Time) or 9:00AM – 6:00PM (Pacific Standard Time) at 425-223-4641 or toll-free 1-800-956-8873. Or you may also contact RoamRight at 866 891 6614 and reference tour operator: Lotus Travel.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Pricing
For rates on travel protection where trip cost or age exceeds the level of coverage provided, feel free to contact our travel agent anytime via email at cel@lotustours.net or via phone during our office hours of 8:00AM – 5:00PM (Pacific Daylight-Saving Time) or 9:00AM – 6:00PM (Pacific Standard Time) at 425-223-4641 or toll-free 1-800-956-8873.
The product descriptions provided are broad overview of your policy provisions and does not revise or amend the policy. Insurance coverages are underwritten by Arch Insurance Company, NAIC #11150, under policy series LTP 2013 and endorsements thereto. Policies are administered by Arch Insurance Solutions, 1-866-891-6614, CA License #0I18111, TX License #1787195. Your policy is the contract that specifically and fully describes your coverage. Certain restrictions and exclusions apply and coverages may vary in certain states. Please refer to your policy for detailed terms and conditions. Consumer disclosures can be found at: https://partner.roamright.com/disclosures
Services
IMPORTANT NOTE:
Please DO NOT mail your application, passports and related documents to the Lotus Travel home office. This package must be mailed to your individually designated location, as specified by the location of the Consulate district in which you reside. While Lotus Travel handles payment for all processed via our office, mailing your application to our home office, simply delays your visa application procedures.
Not Sure You Need Travel Insurance?
Travel insurance helps protect the financial costs you have paid into your trip as well as provides medical coverage for when you are traveling.
Traveling without insurance can be a bit of a gamble. If someone in your family gets sick or bad weather closes the airport for the day, you could lose any non-refundable deposits you’ve made for your trip. If you experience a medical emergency, you may need to be transferred to a better hospital. These situations happen more often than you’d think – and are costly when they do!
For the greatest protection, you should buy travel insurance as soon after you book your trip as possible. Most travel insurance providers, including Arch RoamRight, offer extra benefits if purchased within a certain time frame. For example, if you buy your Arch RoamRight travel insurance within 21 days of making your initial trip deposit, you may qualify to have the pre-existing medical conditions exclusion waived, as well as the possible opportunity to upgrade to Cancel For Any Reason coverage.
Health Insurance Doesn’t Cover Everything
According to the US Department of State – Bureau of Consular Affairs your domestic health insurance may cover “customary and reasonable” costs overseas. However, they often won’t pay for a medical evacuation back to the US which can cost upwards of $50,000. That’s where RoamRight travel insurance plans can help.
Credit Card Shortfalls
There’s a good chance your credit card provides some coverage for travel insurance. It’s important to check what coverage you actually have as this can vary depending on your card type and can even cost you additional funds to invoke. Credit card companies often have a number of conditions in order for their insurance to apply. For example, you may have had to pay for the entire trip using that credit card. For higher benefits coverage, purchase a specific travel insurance plan.
Travel Investment
You don’t want to cancel a vacation or lose the money you’ve invested. Cancel for a covered reason listed in your policy and RoamRight can help.
Medical Expenses
If you’re traveling remotely you may not always have access to the best health care. Your health and safety is a high priority. If an emergency medical evacuation is necessary, we will transport you to the nearest suitable hospital for treatment. Additional benefits include transportation of a visitor of your choice to stay with you or to transport any traveling children back home, should you become hospitalized.
Personal Belongings
If your luggage is delayed or lost, RoamRight plans go above and beyond. We can refund you for items lost, stolen or damaged, and reimburse you for necessary items you need to buy until your baggage is returned.
Travel Assistance & Concierge Services
Call the toll-free number 24/7 prior to departing for assistance or advice on planning your trip. We can help with booking concert tickets to making dinner reservations and more. When you’re traveling, one toll-free call gives you access to a variety of travel services like medical emergency assistance and lost baggage retrieval.
Frequently Asked Questions
Q: After I purchase trip insurance do I receive a confirmation?
A: Yes, once we receive your Trip Insurance Form, we will process it and you will receive a Confirmation of Coverage and applicable policy documents via email from RoamRight. The confirmation of coverage will include travel assistance phone numbers to call in case of emergency. The policy documents will explain the benefits, conditions, limitations and exclusions. You must bring both your confirmation of coverage and all policy documents with you while you travel in case of an emergency.
Q: If we need to file a Claim, what are the procedures?
A: You have four options for filing a RoamRight travel insurance claim: online, by fax, by mail, or by email. Choose the method that’s best for you and follow the instructions in the link below.
You can also easily check the status of your claim and add any additional documentation like receipts and ticket information.
https://www.roamright.com/claims/how-to-file-a-claim/
Q: Where can I find a claim form?
A: Claim form can be found in the link below or you may call 855-762-6252, Monday – Friday, 9am – 5pm Eastern, to request the appropriate claim form be emailed to you.
https://www.roamright.com/claims/how-to-file-a-claim/
Q: How the RoamRight Claim Process Works?
A: If you’re filing a claim, that means something unexpected happened to impact your trip. Knowing how the claims process works can ease some of the concerns that you may have when filing a claim. Here’s what you need to know when you file a claim with RoamRight. Please check the link below.
https://www.roamright.com/claims/what-to-expect-from-the-claims-process/
Q: What do I need to submit with my claim form?
A: Each claim form includes instructions and lists the required documents – such as receipts – to be submitted for that type of claim.
Q: How long will it take for my claim to be reviewed?
A: You will receive an email notice when RoamRight receives your claim. The initial review of a claim can take up to 30 days. If more information is needed, RoamRight will contact you at that time. When required documentation is missing, it takes longer to process a claim, since we must then request and wait for that documentation to be submitted. This is why it’s important to save and gather any receipts prior to submitting your claim.
Q: What happens if I have a medical emergency while on my trip?
A: Contact international emergency assistance provider at one of the following phone numbers. These numbers are also located on the ID card that can be found in the Confirmation of Benefits you received when you purchased your insurance plan.
Emergency Travel Assistance
Phone (Toll-free US): 1-855-286-8348
Phone (Collect, Outside US):1-443-279-7335
Hours: Available 24 hours
Claims
Phone (Toll-free US): 1-855-762-6252
Hours: Monday-Friday, 9AM – 5PM EST
Email: claims@roamright.com
Customer Service
Phone (Toll-free US): 1-800-699-3845
Phone (Collect, Outside US):1-201-537-9871
Hours: Monday-Friday, 8:30AM – 9PM ET
Email: customerservice@roamright.com
Q: What if I change my mind and decide not to take my trip? Will my claim be covered?
A: If you think you will simply change your mind about traveling, your best option is to purchase the Cancel for Any Reason upgrade available with most RoamRight policies. Without this upgrade, trip cancellation coverage only applies for the named Unforeseen events listed in your policy (subject to all plan provisions).
Q: How do I appeal the claim decision?
A: Claim appeals should be submitted in writing along with any additional documentation or explanation in support of your claim.
Q: Why do I need to submit proof of payment?
A: The proof of payment gives us confirmation of what was paid, when payment was made and to whom payment was made, all of which are necessary to accurately assess your loss.
Q: My airline ticket is non-refundable. Why are you checking if I received a refund?
A: In some circumstances, an airline may issue a refund or partial refund on a non-refundable ticket.
Q: Why are you requesting medical information?
A: Medical information may be needed to confirm whether or not a condition is covered under your plan. It also allows us to review and determine if other plan provisions apply.
Q: How can I check the status of my claim?
A: You can check the status of your claim after you sign up for an account on the RoamRight website, or by visiting www.roamrightclaims.com. You can also call at 855-762-6252 , Monday – Friday, 9am – 5pm Eastern, or email claims@roamright.com
Q: Who can I call to discuss my claim?
A: Please call us 855-762-6252, Monday – Friday, 9am – 5pm Eastern, and ask for the claim’s examiner managing your claim. You can also email claims@roamright.com.
China Visa Application FAQs
Q: Does Lotus Travel accept visa applications from all 50 states?
A: Yes. We accept applications from all 50 states. Non-citizens with a permanent residence card (Green card) can also apply through us.
Q: Does the Chinese Consulate accept applications by mail?
A: No. All applications must be submitted either in person or via a visa service courier.
Q: When should China travelers apply for visas?
A: Since tourist visas issued by the Chinese Consulate are now valid for up to ten years from the issue date, applicants can start applying once your China trip is confirmed and must have a minimum of 6 months of validity remaining on your passport from the China entry date.
Q: What documents are required for adult applicants?
A: A signed and completed application form, one 2″x2″ standard passport photo with a clear and light background and the original American passport. Former Chinese citizens need to also submit their original Chinese passports unless there is proof of a previously issued visa.
Q: What documents are required for applicants who are 18 and under?
A: Children who are American born need to submit a copy of the birth certificate in addition to the application form, passport photo and the original American passport. For Chinese born children, a copy of the Chinese birth certificate and the original Chinese passport are also required.
Q: Should children sign their own applications?
A: Parents are recommended to sign for their kids if your children are young. Please sign your name first and your child’s name behind or up and over your name.
Q: How can non-American citizens apply for visas?
A: The applicant needs to submit a signed and completed application form, the original birth country passport and a copy of the permanent residence card.
Q: Do I need to fill in postion and duty at Item 3.3E and 3.3E on the page 4?
A: Yes, you must fill them completed.
Q: Do I need to fill in country at Item 5 on page 4.?
A: Yes, you need to fill in USA behind the state name and zip code.
Q: I travelled to China a long time ago. How do I fill in Item 7.2 on the page 7.?
A: You should check “Yes”, and find out your old US passport with the Chinese visa before you complete the other information. You also need to include a hard copy of the old US passport, and a hard copy of the previous Chinese visa in the new visa application file to the Chinese consulate. You have to write a statement to the Chinese consulate to explain when and where you lost your old US passport if you can’t find it.
Q: How long is the visa application process?
A: Allow 20 – 30 business days for regular processing. Please send a self-addressed mailing package (FedEx or UPS) so the passports with visa stamp can be returned to you via secure mailing service.
Q: How long can the traveler stay in China?
A: A Chinese tourist visa may be issued with a maximum stay of up to 30 days. The actual duration granted is at the discretion of the Chinese Consulate.
Q: What is the Americans’ National ID?
A: The identity number is printed on all of your national identification documents, such as your ID-card, passport, residents permit etc. It is usually either next to or below your name or your birth date. Look for a number with 11 digits containing your birthday in a year-month-date or date-month-year format. On bottom of your passport, there are lot of digits. Starting from the 1st digit behind USA, end on the 11th digit. This is your National ID.
Q: How to fill up last name?
A: On your passport biological page, your Surname is your last name.
Q: How to fill up first name and middle name?
A: On your passport biological page, if there are several names as your “Given Names” like “Davis Joseph”, you need to fill up “Davis” as the first name, and “Joseph” as the middle name.
Q: Do I need to fill up my Chinese name?
A: Any applicant born in China, including adopted child need to fill up the Chinese name in Chinese characters.
Q: Do I need to fill up email address for my child’s application?
A: Yes, any applicant’s application including your children’s application should be filled in the email address.
Q: Has my adopted Chinese child ever held any other nationality?
A: It should be YES, then more information required including Chinese name, former Chinese ID number, and number of the last Chinese passport
Q: Where can I find the Chinese’ National ID for my adopted child?
A: It could be found in the Adoption Registration Certificate or Notarized Birth Certificate. But there might be no Chinese National ID on some earlier version Adoption Registration Certificate or Notarized Birth Certificate, then you can check the box of “Not Applicable”, and explain “The child was adopted without Chinese National ID”.
Q: Should I apply for a group visa or independent tourist visa?
A: Independent tourist visa.
Q: Number of entries, Single, double or multiple?
A: Multiple.
Q: Maximum duration?
A: 30 days.
Q: Validity of visa in months?
A: 120 months.
Q: Who is the inviting person?
A: Guangdong China Youth Travel Service Co. Ltd
Q: Who is the sponsor?
A: None
Q: Is the place of issue for the passport the country, or something more specific?
A: Use the same information on your passport page.
Q: I assume the passport is “ordinary” so is that what I check?
A: On top of your passport page, If “P” is your passport Type, then your passport is ordinary.
Q: The Confirmation page would not print on a letter sized paper. The bottom part with signature and date was cut off where we were to sign. Can we use legal sized paper to print the application form?
A: No, you have to use letter sized paper to print the form. Please follow the steps as below.
1.Right click your mouse for “Print”
2.Scroll down to “More Settings” before you click “Print” button.
3.Change Scale (%) to “75”;
4.Then click “Print” button and you will have the confirmation page on one piece of letter size paper.
Vietnam Visa Procedure
Visa on arrival
Type of visa: Single entry Tourist Visa
Maximum length of stay: entry and exit once / 30 days for foreign tourists.
Process to get Visa on arrival to Vietnam
Step 1:
Please send us a copy of each passenger’s US passport
Step 2:
After receiving your information, we will send the application to the Immigration Department to process your visa permission application.
Step 3:
We will send you the visa approval sheet after 3-5 working days for normal visas (excluding weekend and holidays)
Step 4:
Bring a hard copy of the approval sheet and 2 passport photos (size 4×6 cm)/per person with you from home. You will need them when you land in Vietnam.
Step 5:
Our staff will pick you up at the Immigration section with a sign board (with Client’s Name). We will help by taking you and assisting at the visa office to secure the stamp of approval.
Vietnam E-visa Services Package
US$100.00/per person for entry all airports at Vietnam
Email info@lotustours.net for any questions or assistance.
(The package price includes visa permission + visa stamping fee)