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Frequently Asked Questions

Q: After I purchase trip insurance do I receive a confirmation?
A: Yes, once we receive your Trip Insurance Form, we will process it and you will receive a Confirmation of Coverage and applicable policy documents via email from RoamRight. The confirmation of coverage will include travel assistance phone numbers to call in case of emergency. The policy documents will explain the benefits, conditions, limitations and exclusions. You must bring both your confirmation of coverage and all policy documents with you while you travel in case of an emergency.

Q: If we need to file a Claim, what are the procedures?
A: You have four options for filing a RoamRight travel insurance claim: online, by fax, by mail, or by email. Choose the method that's best for you and follow the instructions in the link below.
You can also easily check the status of your claim and add any additional documentation like receipts and ticket information.
https://www.roamright.com/claims/how-to-file-a-claim/

Q: Where can I find a claim form?
A: Claim form can be found in the link below or you may call 855-762-6252, Monday – Friday, 9am – 5pm Eastern, to request the appropriate claim form be emailed to you.
https://www.roamright.com/claims/how-to-file-a-claim/

Q: How the RoamRight Claim Process Works?
A: If you're filing a claim, that means something unexpected happened to impact your trip. Knowing how the claims process works can ease some of the concerns that you may have when filing a claim. Here’s what you need to know when you file a claim with RoamRight. Please check the link below.
https://www.roamright.com/claims/what-to-expect-from-the-claims-process/

Q: What do I need to submit with my claim form?
A: Each claim form includes instructions and lists the required documents - such as receipts - to be submitted for that type of claim.

Q: How long will it take for my claim to be reviewed?
A: You will receive an email notice when RoamRight receives your claim. The initial review of a claim can take up to 30 days. If more information is needed, RoamRight will contact you at that time. When required documentation is missing, it takes longer to process a claim, since we must then request and wait for that documentation to be submitted. This is why it’s important to save and gather any receipts prior to submitting your claim.

Q: What happens if I have a medical emergency while on my trip?
A: Contact international emergency assistance provider at one of the following phone numbers. These numbers are also located on the ID card that can be found in the Confirmation of Benefits you received when you purchased your insurance plan.

Emergency Travel Assistance

Phone (Toll-free US): 1-855-286-8348
Phone (Collect, Outside US):1-443-279-7335
Hours: Available 24 hours

Claims

Phone (Toll-free US): 1-855-762-6252
Hours: Monday-Friday, 9AM - 5PM EST
Email: claims@roamright.com

Customer Service

Phone (Toll-free US): 1-800-699-3845
Phone (Collect, Outside US):1-201-537-9871
Hours: Monday-Friday, 8:30AM - 9PM ET
Email: customerservice@roamright.com

Q: What if I change my mind and decide not to take my trip? Will my claim be covered?
A: If you think you will simply change your mind about traveling, your best option is to purchase the Cancel for Any Reason upgrade available with most RoamRight policies. Without this upgrade, trip cancellation coverage only applies for the named Unforeseen events listed in your policy (subject to all plan provisions).

Q: How do I appeal the claim decision?

A: Claim appeals should be submitted in writing along with any additional documentation or explanation in support of your claim.

Q: Why do I need to submit proof of payment?
A: The proof of payment gives us confirmation of what was paid, when payment was made and to whom payment was made, all of which are necessary to accurately assess your loss. 

Q: My airline ticket is non-refundable. Why are you checking if I received a refund? 
A: In some circumstances, an airline may issue a refund or partial refund on a non-refundable ticket.

Q: Why are you requesting medical information?
A: Medical information may be needed to confirm whether or not a condition is covered under your plan. It also allows us to review and determine if other plan provisions apply.

Q: How can I check the status of my claim?
A: You can check the status of your claim after you sign up for an account on the RoamRight website, or by visiting www.roamrightclaims.com.  You can also call at 855-762-6252 , Monday – Friday, 9am – 5pm Eastern, or email claims@roamright.com 

Q: Who can I call to discuss my claim? 
A: Please call us 855-762-6252, Monday – Friday, 9am – 5pm Eastern, and ask for the claim’s examiner managing your claim. You can also email claims@roamright.com.

 

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